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Frequently asked questions

Any questions, feel free to contact us support@flowbase.co

How do we recieve our order?

Upon purchase you will recieve a confirmation email along with the downloadable figma resource. Some customers may also recieve partner promotion information depending on their purchase.

Your webflow files will be provided to you within 48 hours of the purchase. Please note that these are a manual transfer and must be completed and confirmed by our team. Rest assured we will make all efforts to provide you these asap.

Important: You must ensure your account has space to recieve new projects. Free / Starter accounts are limited to 2 projects and this will impact the speed in which you recieve your order.

What are the differences between packages?

The primary difference between the packages, is the inclusion of version updates and templates. Professional & Team customers can request the updated files which may include new components, sections & templates.

Freelancer
- Figma / Webflow
Professional - Figma / Webflow / Updates / Templates
Team - Figma / Webflow / Updates / Templates / Multiple Users

How do we recieve updates, like new components & sections?

Product updates are reserved for our professional and team account customers.

If you are an owner of these products, you can request an updated version by emailing our team at support@flowbase.co along with your proof of purchase.

You can also follow Tom on twitter for early announcements and insights

Please ensure you include a proof of purchase from the Flowbase store, and allow our team some time to prepare this for you.

Please note you may only request updates once a new version has been published

Can I upgrade my version to professional or team?

If you wish to upgrade to a professional or team version, you can contact our team for assistance.

How are taxes handled with my purchase?

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Do you provide refunds?

Unfortunately in most cases we cannot provide a refund. Please ensure you are 100% confident with your purchase by previewing the product in both Figma & in the Webflow designer. You can talk with our team to make sure its just right for you!

What problems can Blaze solve?

Blaze can help you improve a number of areas in your design and development process, we've noted the main areas to help you get an idea.

- Improve prototype and design speed in Figma
- Improve development speed in Webflow
- Improve consistency and scalability of your products
- Design in Figma and have all components ready built to production standard.
- Access an ever growing library of utility items
- Close accessability gabs

How does Blaze improve our workflow & process?

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Do you offer any discounts?

Yes, in some cases we may offer discounts.

(a) Students may claim a 50% discount when they contact us with their student email along with information on their study details.

(b) Customers with larger twitter networks (1-2k+) can claim discounts for helping us promote the product. Please reach out to us regarding this support@flowbase.co